Refund & Return Policy

You have 30 days from the date of delivery to initiate a return. Items received after the 30-day window may not be eligible for a refund.

Yes, completely free. Gazeketter covers all return shipping costs. We will email you a prepaid return label — you pay nothing to send the item back to us.

To be eligible for a return, items must be:

• In their original or like-new condition
• Accompanied by all original accessories and documentation
• Free from damage caused by misuse, improper installation, or accidents

Items showing signs of misuse or physical damage not caused by shipping may be subject to a partial refund or denied return.

Once we receive and inspect your returned item, your refund will be processed within 3–5 business days. The refund is issued to your original payment method. Depending on your bank or card provider, it may take an additional 2–3 business days to appear on your statement.

Absolutely! If you'd like to exchange your product for a different model, contact our support team within 30 days and we'll guide you through the exchange process. Call us at +1 2513154040 or email contact@gazeketter.shop.

If your item arrived damaged or defective, please contact us immediately at +1 2513154040 or contact@gazeketter.shop. We will arrange a free replacement or full refund as a top priority — no need to wait for an inspection in these cases.

The following items are not eligible for return:

• Items returned after the 30-day window
• Products with damage caused by misuse, accidents, or improper installation
• Items missing original parts, accessories, or documentation
• Consumable parts (e.g., oil filters, spark plugs) that have been used